Return & Refund Policy

1. Return window and eligibility

Contact us within 30 days of receiving your order to request a change-of-mind return. Chips must be unused, unapplied, undamaged, and in their original packaging, with all included items. Please provide your order number or other proof of purchase.

Chips that have been applied to a device, used, altered, or damaged after delivery are not eligible for a change-of-mind return. This restriction does not limit your rights if an item is faulty, damaged on arrival, or not as described.

2. How to request a return

1. Email support@nanoarmor.io with your order number, the name or email used at checkout, the item you wish to return, and the reason.
2. If the item is damaged, faulty, or incorrect, include photos of the item and packaging where possible.
3. Wait for our reply with confirmation and the correct return address and shipping instructions before sending anything.
4. Pack the item securely, include your order number, and keep your shipping receipt and tracking details.

Please do not send returns to an address on the original shipping label unless we confirm it. Never email your full card number, passwords, or other sensitive payment details.

3. Return shipping and delivery charges

For change-of-mind returns, you are responsible for return shipping costs. We recommend a tracked service so that delivery can be verified. Any original delivery charge paid is not refundable for a change-of-mind return unless required by applicable law; there is no original delivery charge to deduct if your order shipped free.

If we sent the wrong item or your product arrived damaged or is defective, contact us before arranging shipping. We will arrange or cover reasonable return shipping costs where a return is required.

4. Damaged, defective, or incorrect items

Please inspect your order on arrival and report any problems as soon as reasonably possible to support@nanoarmor.io. Keep the packaging where possible so we can investigate.

We will assess the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with your applicable consumer rights. The 30-day change-of-mind window and unused-item requirement do not override statutory rights for faulty goods.

5. Inspection and refunds

After receiving your return, we will inspect it and email you the outcome. If approved, we will refund the eligible amount to the original payment method where possible. If a return is declined, we will explain why and discuss the available next steps.

For Cash on Delivery orders, we will agree on a suitable refund method with you by email. A cash refund at your door is not automatic. Your bank or payment provider may take additional time to make the funds available after a refund is issued; contact us if you need help checking its status.

Refunds reflect the amount actually paid for the returned items, including any discounts applied. For a partial return, only eligible returned items are refunded. Any delivery-charge refund will be handled as described above or as required by law.

6. Exchanges

If you would like a different finish, email us first. Exchanges are subject to return eligibility and product availability. We will confirm whether an exchange can be arranged or whether a return and a separate order are needed, including any shipping costs before you proceed.

7. Order cancellations

To request cancellation, email us as soon as possible with your order number. We cannot guarantee cancellation once fulfillment has begun. If the order has already shipped, follow the return process after delivery. Refusing a delivery does not automatically complete a return or trigger a refund.

8. Your consumer rights

This policy is in addition to, and does not exclude or restrict, any mandatory consumer rights under the laws that apply to your purchase. Where those laws provide greater protection or require a different remedy or deadline, those rights take priority.